Important Terms

BOOKINGS ARE RESERVED FOR 2 HOURS TO FACILITATE PAYMENT. IF UNPAID, BOOKINGS ARE AUTOMATICALLY RELEASED.

1.) CHECK IN between 2pm & 12 Midnight. EARLY Check in & LATE Check out fee at RM20 per hour subject to availability. Guests who have fully paid for their bookings will receive via email the Studio/Apartment number together and a PASSWORD FOR  SELF CHECK IN. For security reasons, the primary guest will need to produce his/her original ID/Passport to the security lobby for verification and registration.

2.) FREE WIFI INTERNET ID: hotels.solaris…..or rhsuites…. Password: 0166136763.

3.) AIR COND usage is included for 16 hours per Night/Day. Any Air Cond usage exceeding 16 hours per Night/Day will be charged RM2.00 per hour/per Air Cond, subject to a minimum of RM10.00.

4.) FURNISHING & FACILITIES:
a) INCLUDED: Utilities, TV, Exec Table, Pantry c/w Cutleries, Fridge, Hot Pressurized Shower, 2 Bath Towels per room, Bed sheet set, Shower gel.
Hair dryer & Iron upon request.

b) EXCLUDED: PARKING (RM350 a month, if available) & BREAKFAST & HOUSEKEEPING.

5.) HOUSEKEEPING: UPON REQUEST: Housekeeping at RM50 per Studio, RM80 per 1 Room Apartment. includes Replenish Linens & Towels, refill of consumables (eg tissue, soap, mineral water, coffee etc). NO Room Service available.

6.) CHECK OUT before 12noon. DROP KEYS & Access Card at MAILBOX.
a.) CHECK OUT before 12noon. Late Check out/ return Keys RM20 per hour.
b) Deposit (unless Credit Card Verified) will be refunded within 3 business days by online transfer to your bank/credit card/pay pal account, unless otherwise arranged.
d) Lost Access Card: RM200 penalty

7.) DEPOSIT REFUNDABLE less (if applicable) estimated costs of replacement of damaged/lost items, & overuse of Wifi-data, for monthly rental, usage charges of utility. Min admin charge of RM100 (in addition to compensation & recovery cost) applicable if there is overstay (incl lost/failure to return key/access card RM200), abuse, or loss/damage to items.

8.) WE MAY ENTER THE SUITE with reasonable notice & at reasonable hours for purposes of service/maintenance work or inspection. Kindly safely lock/keep away your valuables as we are not liable for any loss or damage.

9.) ILLEGAL activities & activities causing NUISANCE, ANNOYANCE and/or DANGER to other occupants of the Building are NOT permitted, & if found, we may immediately EVICT & FORFEIT DEPOSITS & BALANCE RENTALS.

10.) BOOKING CANCELLATION (in part or full):
a) If we receive cancellation notice 7 days or more prior to Check in date, we will charge 1 Night Rental.
b) If we receive cancellation notice less than 7 days from Check in date, we will charge 1 Night Rental + 50% of balance Rental.

11.) CAR RENTAL & AIRPORT TRANSFER: Please email/call to enquire.

THANK YOU for your interest in staying at our Residence Hotel Suites.