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FAQs

Important Terms

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FAQs 2017-12-29T10:05:26+00:00

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Important Terms

Bookings are reserved for 2 hours to facilitate payment.
If unpaid, bookings are automatically released.

Check in between 2pm & 12 Midnight. EARLY Check in & LATE Check out fee at RM20 per hour subject to availability. Guests who have fully paid for their bookings will receive via email the Studio/Apartment number together and a PASSWORD FOR SELF CHECK IN. For security reasons, the primary guest will need to produce his/her original ID/Passport to the security lobby for verification and registration.

Publika

Parking is NOT included in the rent. Guest may park at the visitor’s car park at the basement level (chargeable), OR may rent our residence parking at RM15 a night, SUBJECT TO AVAILABILITY. For visitors parking rates, please click here.

One Bukit Ceylon (Ramada KLCC) Visitors Basement Parking Rates

• RM2 for 1st hour or part thereof
• RM2 Every Subsequent or part thereof
• RM5 Flat rate (6 pm to 6 am)
• RM50 lost ticket (penalty)

Free Wifi Internet : Unlimited Data.

Air Cond usage is included for 16 hours per Night/Day. Any Air Cond usage exceeding 16 hours per Night/Day will be charged RM2.00 per hour/per Air Cond, subject to a minimum of RM10.00.

a) INCLUDED: Utilities, TV, Exec Table, Pantry c/w Cutleries, Fridge, Hot Pressurized Shower, 2 Bath Towels per room, Bed sheet set, Shower gel.
Hair dryer & Iron upon request.

b) EXCLUDED: PARKING (RM350 a month, if available) & BREAKFAST & HOUSEKEEPING.

UPON REQUEST: Housekeeping at RM50 per Studio, RM80 per 1 Room Apartment. includes Replenish Linens & Towels, refill of consumables (eg tissue, soap, mineral water, coffee etc). NO Room Service available.

a) CHECK OUT before 12noon. DROP KEYS & Access Card at MAILBOX. Late Check out/ return Keys RM20 per hour.
b) Deposit (unless Credit Card Verified) will be refunded within 3 business days by online transfer to your bank/credit card/pay pal account, unless otherwise arranged.
c) Lost Access Card: RM200 penalty

Deposit refundable less (if applicable) estimated costs of replacement of damaged/lost items, & overuse of WiFi-data, for monthly rental, usage charges of utility. Min admin charge of RM100 (in addition to compensation & recovery cost) applicable if there is overstay (incl lost/failure to return key/access card RM200), abuse, or loss/damage to items.

We may enter the suite with reasonable notice & at reasonable hours for purposes of service/maintenance work or inspection. Kindly safely lock/keep away your valuables as we are not liable for any loss or damage.

ILLEGAL activities & activities causing NUISANCE, ANNOYANCE and/or DANGER to other occupants of the Building are NOT permitted, & if found, we may immediately EVICT & FORFEIT DEPOSITS & BALANCE RENTALS.

In part or full:

a) If we receive cancellation notice 7 days or more prior to Check in date, we will charge 1 Night Rental.
b) If we receive cancellation notice less than 7 days from Check in date, we will charge 1 Night Rental + 50% of balance Rental.

Please email/call to enquire.

Call Us

(+6) 016 6136 763 or (+6) 016 2572 747

Please SMS/Email if call not answered.

Hotel Address

RH Suites @ Publika,
Solaris Dutamas

No 1 Jalan Dutamas 1, 50480 Kuala Lumpur

RH Suites @ One Bukit Ceylon,
Changkat Bukit Bintang

No 1 Lorong Ceylon, off Changkat Bukit Bintang, 50200 Kuala Lumpur

CONTACT US TODAY

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